To increase customer satisfaction, you need a continuous feedback mechanism. Participation in a Patient Satisfaction Survey program is the most effective way of obtaining immediate declarative/testimonial patient feedback.
 
The patient feedback gives you the real truth about your organization. You are able to focus on implementing the issues and taking corrective actions leading to increased patient satisfaction.
 
The continuous feedback is the most effective way to gauge your organization’s performance in patient satisfaction. This allows you to identify/resolve Quality Improvement opportunities interactively as they happen and not weeks or months later.